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  Thursday, 07 June 2018
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0
Votes
Undo
Hi!

I am trying to install the newest version of kutools. However, the install is stuck on registering files:

https://i.imgur.com/tyUrKsc.png

If I open excel I can see kutools ribbons, but nothing happens if I click on any of the tools.

I have tried uninstalling (didn't work the correct way, says the uninstaller is corrupt so I delete all files and registry manually) but still the same issue occurs.
5 years ago
·
#1629
0
Votes
Undo
Hello,
Please try to disable your antivirus software and then go to reinstall the software.
If you have the windows defender, please try to disable it before the installation too.
BTW, please make sure you have downloaded the latest version from our website.
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